Delivery and Exchange

DELIVERY

We are pleased to offer FREE delivery for all purchases over $99.99. For all purchases under $99.99. a flat rate delivery fee of $8.50 per Order applies. We ship to eligible Australian postcodes only*.

Your Order will usually arrive within the following time frames:

  • 4-10 business days Australia wide for capital cities and suburbs, and most regional areas;
  • 10-14 business days for regional WA, QLD and NT.

 Upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery. Delivery to international addresses cannot be processed at this time.

Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.

FAULTY ITEMS

On a rare occasion, a manufacturing fault may occur. In this instance, we will process either an exchange or a full refund including postage charges. The choice is yours! Contact us as soon as you discover a fault, advising the order number, the faulty item's name and number and a description of the fault.

Please contact our Customer Services to request a pre-paid postage label.

 CANCELLING YOUR ORDER

 Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.

 EXCHANGE

You can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in an original condition and packaging and include packing slip.

To return via post simply take it to the nearest post office and pay a postage fee. Please address your returns to:

Elle Jewellery Wholesalers

Unit 33/85 Alfred Rd

Chipping Norton NSW 2170

 Please note that change of mind echange via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.

Express Post Australia Post 

Goto https://auspost.com.au/business/shipping/domestic-shipping/express-post for terms and conditions. TOTT is not responsible or Liable for late or lost delivery.

Please note all prices and charges are in $AUD.