Delivery and Exchange
We are pleased to offer FREE STANDARD delivery for all purchases within Australia. We ship to eligible Australian postcodes only*.
Your Order will usually arrive within the following time frames:
- 4-10 business days Australia wide for capital cities and suburbs, and most regional areas;
- 10-14 business days for regional WA, QLD and NT.
- 1-2 business days for Sydney Metro and Greater Sydney
Upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery. Delivery to international addresses cannot be processed at this time.
Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.
On a rare occasion, a manufacturing fault may occur. In this instance, we will process either an exchange or a full refund including postage charges. The choice is yours! Contact us as soon as you discover a fault, advising the order number, the faulty item's name and number and a description of the fault.
Please contact our Customer Services to request a pre-paid postage label.
CANCELLING YOUR ORDER
Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.
You can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in an original condition and packaging and include packing slip.
To return via post simply take it to the nearest post office and pay a postage fee. Please address your returns to:
The Original Turkish Towels
8 Ratcliffe St Ryde NSW 2112
Please note that change of mind exchange via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.
Express Post Australia Post
Goto https://auspost.com.au/business/shipping/domestic-shipping/express-post for terms and conditions. TOTT is not responsible or Liable for late or lost delivery.
Please note all prices and charges are in $AUD.